We offer FREE standard shipping on all U.S. domestic orders over $99!
If your order does not exceed $99, our shipping rates are still very reasonable.
U.S. Standard Shipping (USPS): $6.50
U.S. Delivery Time: 3-5 Business Days
International Shipping Rate (FedEx): $20 anywhere in the world (*).
International Delivery Time: 10 - 15 business days.
*Note: We are not responsible for international duties, fees, and charges. Unfortunately, we cannot offer any specific advice regarding any customs-related fees that you may incur in your country. For specific information, it is best to consult with your local government import office.
15 Day Return Policy – FREE Returns, No Hassle and No Questions Asked!
Dona Jo wants you to find the best performance and quality in each and every piece we ship to you. However, if for some reason you want to return your new/unused item sold by Dona Jo, you may do so within 15 days of order date for a refund (minus initial shipping costs) or exchange. We offer free returns on domestic orders. Please ensure items are returned in their original packaging with the tags attached. We are always striving to deliver the best product, so your feedback is important to us, please let us know (optional) why you are returning the item. We listen carefully to each of our JoJos. Returns will be processed within 7- 14 business days.
*Note: If you return something after the 15-day return policy, Dona Jo store credit will be issued in the form of an electronic gift card or an exchange can be made.
*All sale items are final sale and nonreturnable.
*PRE-ORDER return inquiries: items may be returned within 15 days of shipment. Please email us directly at firstname.lastname@example.org for a return label. Exchanges are always accepted at Dona Jo before or after 15 days of shipment.
Instructions on Return
For DOMESTIC returns --- Please fill out the form below under "Order Lookup" and request a free return label. You will receive one via email within 24-48 hours. The label is valid for 24 hours after it is sent to the customer.
*Note: A free return label will only be provided within the 15-day free return policy.
For INTERNATIONAL returns --- Please return the item(s) with a copy of your invoice to:
Dona Jo, Inc.
80 26th Street Suite 201
Pittsburgh, PA 15222
Excessive Refund and Replacement Requests
Dona Jo reserves the right to close a customer account and/or ban a customer from future purchases for an account showing a consistent pattern of requested refunds and/or replacements on a majority of the orders that we consider extraordinary.
To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at donajofitwear.com and other websites that carry Dona Jo merchandise where Dona Jo fulfills such orders.
Dona Jo reserves the right to deny any return or exchange and to charge a restocking fee where we determine the merchandise is not return properly, or the return policy is abused. Our restocking fee is $15 per item.