Return Policy
Dona Jo Return Policy
We want you to love your Dona Jo purchase! If something isn’t quite right, we’re happy to help make it right.
Easy Returns & Exchanges
Most items can be returned within 30 days of the fulfillment date for a refund, store credit, or exchange.
How to Start a Return
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Visit our Returns Center.
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Enter your order number and email address.
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Select the item(s) you’d like to return and follow the instructions.
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Once your return is approved, you’ll receive an email with your return label and shipping instructions.
We’ve partnered with ReDo to make returns easy. When ReDo is purchased at checkout, your return label is covered for that order. Original shipping costs are non-refundable.
What Can I Return?
We accept returns on eligible items within 30 days of fulfillment, provided they are:
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Unworn and unused
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In original, re-sellable condition
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Returned with all original tags attached
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In the original packaging
Sale Items
Even our SALE items are eligible for an exchange or store credit. This means you can still shop our deepest discounts with confidence.
Final Sale items are not eligible for a refund to the original payment method.
Please note: Final Sale exchanges are subject to a $5.95 shipping fee for the replacement order.
Refunds & Store Credit
You can choose from:
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Refund to your original payment method
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Dona Jo store credit
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Exchange for another eligible item
A $5.95 restocking fee applies to refunds. There is no restocking fee for exchanges or store credit, making either option a great choice if you'd like to try another style, size, or print.
Exchanges
We’re happy to offer exchanges on regularly priced items. Once your exchange is approved and processed, your replacement item will be shipped to you.
If you're unsure about your size or want to try a different style, an exchange is an easy way to find your perfect fit.
Did Your Order Arrive Damaged?
We’re sorry! Please contact us at info@donajobrand.com within 7 days of delivery if you received a faulty or damaged item, and our team will be happy to help.
When Will I Receive My Refund?
Once your return arrives, our team will inspect the item and notify you by email once your return has been approved or declined.
Approved refunds are processed within 7–14 business days.
Items That Cannot Be Returned
Gift cards are not eligible for return or refund.
Final Sale items are eligible for store credit or exchange only.
A Note About Returns
We want to make returns easy while also protecting our customers and our small business. Dona Jo reserves the right to decline returns or exchanges that do not meet the requirements above or that show an excessive or unusual pattern of returns.
If an item is returned in a condition that does not meet our return requirements, additional fees may apply.
Questions? We're Here to Help.
Still have a question about your return or exchange? Our team is happy to help.
Email: info@donajobrand.com
Phone: (855) 601-2794