How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the item(s) you want to return
• Once your request is approved, you will get a confirmation email containing your return label and instructions 

What items are eligible for a return? 

Dona Jo has partnered with ReDo to provide you a return label. All items, including final sale, are eligible for return as long as ReDo is purchased at checkout. Please note, the ReDo cost is to cover the return label cost on that specific order placed. Shipping costs are not refundable.

• All orders are eligible within 30 days of fulfillment date
• Final Sale items (35-70% off) are eligible for store credit and exchanges 
• Products must be in the original packaging with all tags attached. They must be unused and re-sellable condition.

Please note: A $5.95 restocking fee will be deducted from all refunds. Exchanges and store credits are exempt from the restocking fee. Final sale returns for exchanges will incur a $5.95 shipping fee on the new exchange order. 

Extended Holiday Return Window

Orders placed XX - XX will be eligible to return until XX. With purchase of ReDo at checkout.

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Final Sale items (eligible for store credit & exchange only)

The item I received is damaged!

If the purchased product received is faulty, reach out to us via email (info@donajobrand.com) within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange on regularly priced items. Once the exchange request is approved and processed, the replacement item(s) will be shipped to you. 

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 7-14 business days.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at info@donajobrand.com.

Excessive Refund and Replacement Requests

Dona Jo reserves the right to close a customer account and/or ban a customer from future purchases for an account showing a consistent pattern of requested refunds and/or replacements on a majority of the orders that we consider extraordinary.

To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at donajobrand.com and other websites that carry Dona Jo merchandise where Dona Jo fulfills such orders.

Dona Jo reserves the right to deny any return or exchange and to charge a restocking fee where we determine the merchandise is not return properly, or the return policy is abused. Our restocking fee is $15 per item.